government
Customer Logistics Site Specialist
Defense Logistics Agency
$90,823–$118,072/yr
📍 Randolph AFB, Texas · Remote
See below for important information regarding this job. Serves as the primary customer facing point of contact for resolving emergency requests, maintaining customer data, and initiating calls to customers. Primary point of contact for all policies and procedures relating to strategy, planning, and customer service for assigned customers. Resolve and/or coordinate the resolution of customer orders or support problems, and develop customer service improvements. Recommends policy, procedures, and regulatory standards for processing customer orders. Provide guidance and direction regarding regulations, policies, and procedures as they apply to electronic transactions and other automated systems. Monitors and enhances customer relationships by participating in customer outreach initiatives...