government
Program Analyst
Veterans Health Administration
$77,161–$100,315/yr
📍 Martinez, California
This position serves as the Call Center Data Analyst of the VA Northern California Health Care System Telephone Access Program under Benefits and Data Management Service (BOMS). This position is on the Veterans Integrated Service Network (VISN) 21 Patient Aligned Care Team (PACT) Call Center Pilot Team and the VISN 21 Customer Relations Management Team. Duties of the position will include but not be limited to: Incumbent assists the Call Center Manager and Supervisor, Call Center in the assessment and evaluation of the Call Center Contact Management and Customer Experience. In conjunction with organizational and VISN management analysts, identifies critical manpower and human resource shortages and assists in the development of recommendations for corrective action. Participates in...
Living near this job
This position is 18 miles from USCG Base Alameda. The 2026 BAH rate there is $3,759/month for an E-5 with dependents — useful for working out what the salary above is actually worth locally. Nearest VA facility: VA Regional Benefit Satellite Office at Martinez VA Medical Center, less than a mile away. 34 other open positions are currently listed within 25 miles. Browse all jobs near USCG Base Alameda.