government
IT Specialist (IT Service Management)
Federal Communications Commission
$143,913–$187,093/yr
📍 Washington, District of Columbia · Remote
This position is in the ITSM and IT Service Desk group, Office of the Chief Information Officer (OCIO), Office of the Managing Director (OMD), Federal Communications Commission (FCC), located in Washington, DC. RELOCATION EXPENSES WILL NOT BE PAID. THIS VACANCY ANNOUNCEMENT MAY BE USED TO FILL ADDITIONAL POSITIONS WITHIN 90 DAYS. Designs, implements, and continuously improves the OCIO's IT service management processes based on ITIL v4 principles. Manages the ITSM platform in coordination with the ITSM ACIO, maintaining platform configuration, workflow automation, SLA rule sets, service catalog integration, and reporting capabilities. Ensures that the platform is configured to capture all required service performance data, enforce SLA commitments, and generate the ticket aging and...